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Scarlet Stays

Privacy Policy

Effective Date: 1st of April, 2025

Introduction Welcome to Scarlet Stays (https://www.scarletstays.com). We value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

  1. Information We Collect
    • Personal Information: Name, email address, phone number, and billing address provided during booking or sign-up.
    • Payment Information: When you make a purchase, your payment is processed by our payment partner, Razorpay. We do not store your full credit card or bank details on our servers.
    • Automated Data (Meta Pixel & Cookies): We use cookies and tracking technologies like the Meta Pixel to understand user behaviour, improve our website, and serve personalized advertisements on Facebook and Instagram.
  2. How We Use Your Data
    • To process bookings and transactions.
    • To communicate with you regarding your stay.
    • Marketing & Advertising: With your explicit consent, we may use your data to show you relevant ads on Meta platforms. You can opt-out of these ads through your Facebook Ad Settings.
  3. Data Sharing and Disclosure
    • Service Providers: We share data with third-party service providers (like Razorpay for payments) only as necessary to provide our services.
    • Legal Compliance: We may disclose data if required by Indian law or regulatory authorities.
  4. Data Security We implement industry-standard security measures. For payments, Razorpay uses PCI-DSS compliant infrastructure to ensure your transaction data is encrypted and secure.
  5. Your Rights You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at ota@scarletstays.com
  6. Updates to this Policy We may update this policy periodically. Changes will be posted on this page with an updated effective date.